Welcome to CloudCM Help Center
Find answers to common questions and learn how to use the platform effectively.
Help Topics
What is CloudCM?
CloudCM is a secure document management and company administration platform designed to help you manage all your company information in one place.
Secure Storage
All your documents are stored securely in the cloud with enterprise-grade encryption and access controls.
Access Anywhere
Access your company documents from any device with an internet connection, anytime you need them.
Organized Documents
Documents are organized in folders by category, making it easy to find what you need quickly.
Stay Informed
Receive notifications when new documents are uploaded or when important deadlines are approaching.
Account Access
Important Information
New user accounts can only be created upon request through your company manager or designated contact person. Self-registration is not available for security reasons.
How to Request Access
Speak with your company manager or designated contact person who handles CloudCM access.
Your manager will need your full name and email address to request an account on your behalf.
Once your account is created, you will receive an email with your login credentials and instructions.
Need Multiple Accounts?
If your team requires multiple user accounts, your manager can coordinate with our team to set up all necessary access at once.
Logging In
Access CloudCM using your registered email address and password.
How to Log In
Go to the CloudCM website and click on "Login" or navigate directly to the login page.
Enter your registered email address and password in the respective fields.
Click the login button to access your account. You will be redirected to your dashboard.
Forgot Your Password?
If you have forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address and you will receive instructions to reset your password.
Tip: Check your spam folder if you don't receive the reset email within a few minutes.
Getting Started
After logging in for the first time, here's what you'll see and how to navigate the platform.
Main Navigation Areas
Home
Your dashboard showing an overview of your companies and quick access to common actions. This is your starting point after logging in.
Companies
View all companies you have access to. Click on a company to see its details, documents, and other related information.
Help
Access this help center anytime you need guidance on using CloudCM features.
Quick Tip
Use the navigation menu at the top of the page to quickly switch between different sections of CloudCM.
Accessing Documents
Learn how to access and browse your company's documents stored in CloudCM.
How to Access Your Documents
Click on the "Companies" tab in the navigation menu to see all companies you have access to.
Find your company in the list and click on it to view the company details.
Look for the "File Storage" button and click it to access all documents related to your company.
Navigate through folders to find specific documents. Click on folder names to open them and view their contents.
Using Breadcrumb Navigation
At the top of the file storage page, you'll see a breadcrumb trail showing your current location. Click on any folder name in the breadcrumb to quickly navigate back to that folder.
Recent Documents
Quickly find the most recently uploaded documents without browsing through folders.
How to View Recent Documents
Access your company's file storage as described in the previous section.
Look for the "Recently Uploaded" button and click it to see the latest documents.
You'll see up to 100 of the most recently uploaded files, sorted by upload date with the newest first.
Why Use Recently Uploaded?
This feature is especially useful when you want to quickly access new documents that have been added to your account, such as new financial reports, contracts, or compliance documents.
Downloading Files
Learn how to download single files or multiple files at once.
Downloading a Single File
Navigate to the file you want to download using the folder structure or search function.
Click the download icon (down arrow) next to the file name. The file will be saved to your computer's download folder.
Downloading Multiple Files
Use the checkboxes on the left side of each file to select the files you want to download. Use "Select All Files" to quickly select everything.
Click the "Bulk Actions" dropdown button and select "Download Selected" to download all selected files.
Searching Files
Quickly find specific documents using the search function.
How to Search
On the file storage page, find the search box in the "Search Files" section.
Type the name or part of the name of the file you're looking for.
Click "Search" to see all matching files across all folders. The results will show the file location so you can navigate to it.
Search Tips
- Use specific keywords for better results
- You can search for partial file names
- Search results include both files and folders
Contact Support
Need additional help? Our support team is here to assist you.
SIGTAX AG
Our team is available during business hours
Monday - Friday
9:00 AM - 5:00 PM CET
When Contacting Support
To help us assist you faster, please include:
- Your registered email address
- The company name you're inquiring about
- A clear description of your question or issue
- Any error messages you may have received
Response Time
We aim to respond to all inquiries within 1-2 business days. For urgent matters, please indicate "URGENT" in your email subject line.